Handling difficult situations

This session provides invaluable guidance to help resolve and deal effectively with the day to day challenges facing local councils; for both officers and councillors.

The training presents practical advice and offers guidance to help create positive outcomes. This includes examples of how to deal with poor behaviour and foster greater civility and respect (both within your council and externally).

Participants will be taken through; -

• Guiding principles of conduct and support available

• Adopting and implementing good policies

• Conflict resolution and dealing with difficult issues

• Dealing with challenging people

• Addressing internal conflicts, bullying and wellbeing

• Managing adverse publicity and misinformation
  
  

Organised by colleagues from Cambridgeshire & Peterborough Association of Local Councils Ltd (CAPALC), this session will be delivered by Mike Deegan Consulting.

Mike Deegan has over 20 years experience working with a charity and a decade as a councillor with his local parish council. His experience means he knows how to address relevant difficult situations to help find solutions and positive outcomes.